NEW JOB ROLE – Training Administrator

Posted on July 16, 2021 by Harry Morrow

STRICTLY NO AGENCIES AT THIS POINT
TO APPLY EMAIL CVs to [email protected]

HL Training Services are looking for a training administrator to work within our team to assist with training requirements. Working as part of a small team you will provide a complete solution for every customer using Administrate, our Training Management Platform, which is used for all customer communications including quotes, bookings, and production of certification for training.

Basic Understanding of job roles.

The role includes, but is not limited to;

Answering calls from our large customer base

Administrate: Entering applicant’s details and training outcomes, logging, sending and following up on quotations for training onto our Training Management Platform

Registration: Registering candidate’s details with various accrediting bodies registrations schemes as part of the process for providing accredited training.

Certificate production: Producing certificates and accompanying ID cards from Administrate.

Posting relevant documents: Certificates and ID Cards to companies/individuals and relevant course paperwork to instructors where required.

Card payments: Taking card payments from clients.

Email: Emailing course confirmation to clients and trainees from Administrate, along with course joining instructions.

Other admin duties to include generating certificates, liaising with instructors regarding course paperwork and more.

Establishing an understanding of our customers’ requirements and the courses we offer (including upselling where appropriate) and developing a strong relationship with our customer base

Requirements

• Work experience within admin roles (highly recommended, but not essential)

• Excellent knowledge of MS Office packages

• Familiarity with CRM packages along with ability

• Excellent verbal and written communication

• Strong time management and organizational skills

• GCSE English minimum grade 4 (old grade C) or equivalent

• GCSE Maths minimum grade 4 (old grade C) or equivalent

Relevant job specific training given.

Applicant must be able work well within a small team and adapt to the challenges that arise on a day-to-day basis.

Company Benefits include 28 days annual holiday (including bank holidays) & company pension scheme, opportunities for progression within the job role depending on skillset of applicant.

Working pattern: Monday to Friday 10am to 4pm (with 30 minutes for lunch)

Salary: £18,876.00 pro rata (based on 37.5 hours per week)

Location: Barton Hill, BS5 9RD

Parking: Onsite staff parking available

Start Date: September 2021 (exact date negotiable)

TO APPLY EMAIL CVs to [email protected]

Covid 19 Statement (January 2020)

Posted on January 4, 2021 by Harry Morrow

Until told otherwise, training must continue as per previous Lockdowns.

We have all measures in place and will continue to provide training at both our centre (Covid Secure) and at customers locations to ensure essential workers are training appropriately.

We await updates from our accrediting bodies.

Christmas 2020 Opening Hours

Posted on December 7, 2020 by Harry Morrow

After an absolutely dreadful 2020, we are preparing for the festive period and want to wish all of our customers, staff, suppliers and friends an amazing festive period. We would also like to wish all a very happy new year (it can’t be worse than this one right?)

If you have any requirements over the festive period, please follow our guide below with how best to get in contact with a member of our team.

See below list of our Festive Opening Hours

21st Dec – 23rd Dec – Training Centre OPEN as Normal*
24th Dec – Training Centre CLOSED
Call 0117 9525625 or email [email protected] to speak to the team
25th – 28th Dec – Training Centre CLOSED
29th to 31st Dec – Training Centre CLOSED
Call 0117 9525625 or email [email protected] to speak to the team
1st Jan 2021 Training Centre CLOSED
4th Jan 2021 Training Centre OPEN as Normal

*dependant on requirements
Please Note: For any highlighted BLUE dates, calls and emails will NOT be answered until the next working day!

Any questions or queries you may have in the meantime, please call as above, or email [email protected].

TRIBUTE to Jeff Longdon – HL Founder

Posted on November 16, 2020 by Harry Morrow

It is with deep sorrow we have to announce that on Tuesday 10th November 2020, after a short hospital stay, Jeff Longdon (co-founder, brother to Vince Snr & uncle to Directors Vince Jnr and Jay) passed away in Bristol Royal Infirmary after a short illness with Covid-19. Jeff loved and was proud of HL Training and never stopped wearing his work shirts after retirement. Together, we will all make him proud of how we carry on with the company he played such a huge part in creating.

HL Training services was formed by the cofounders Jeff Longdon & his brother Vince Hueston snr, creating what became HL Training Services (HLTS) – Jeff being the “L” in Hueston and Longdon Training Services.

Jeff & Vince came from a transport and warehouse background & had worked very closely together for many years. Because of the road haulage links several of their drivers were casual drivers working on a casual day to day basis. They often had HGV drivers standing by waiting for work which led to some regular sub-contract customers asking if they had any drivers available. Jeff soon saw an opportunity and convinced Vince that opening a small employment agency was the way to go. Being asked on a regular basis for forklift operators again Jeff saw an opportunity and book himself onto a forklift instructors’ course. Before returning from his instructor course they started getting calls from hauliers such as BRS wanting forklift training & retraining of their operators.

The interest in our newly formed training service started to grow & soon after Vince Hueston snr also found himself booked onto an instructors course. Very soon the training side of the business took off and overtook the transport & agency work and HL Training services was born in 1988.

The early years were very lean & the partners struggled to survive but eventually HLTS became a viable business in its own right. At the start the main training service offered was Counterbalance & Reach forklift trucks, but occasionally were asked to perform training on Telescopic & Rough Terrain machines and expanded their portfolio to cover this.

In 2003, Jeff semi-retired due to ill-health, at this time Vince Hueston Jnr was a very competent operator on several pieces of plant & machinery and Jeff mentioned he would be an asset to HLTS due to his operational ability. Subsequently Vince Joined his Uncle Jeff & Father Vince as a very competent instructor, being brought in to help as Jeff was beginning to struggle due to health issues. At the time Jeff was still working as much as he could and took Vince Jnr under his wing.

“I can honestly say the majority of my operational skill set was developed by Jeff whilst Vince (snr) developed my instructional skill set.”

Vince Jnr, Nov 2020

The business grew and started to incorporate many new courses including instructor training, sadly Jeff’s health deteriorated and was forced into unwanted retirement. Jeff never lost his love of HLTS, to the day he died he was deeply saddened that his personal career in HLTS had come to an end.

Jeff’s passing has been extremely hard as he was a beloved family member, a mentor and a friend that will be so sorely missed. We have been so lucky and are so proud to have had Jeff in our lives, we never always saw eye to eye but there was always the respect and understanding of each other’s point of view and the ability to move forward.

Jeff was recently described as a “Force of life” & a “Force of Nature” which he certainly was.

Jeff & Vince snr were business partners but their extremely close bond as Brothers forged HL Training Services as it is today.

Jeff will be deeply missed by all who knew him & will be remembered, missed & deeply loved by his family.

Covid 19 Update – Face Coverings

Posted on September 25, 2020 by Harry Morrow

With Government guidelines constantly changing, we are continuously having to adapt to fit with recommendations put in place. On that note, we have recently implemented that ALL candidates attending training at our centre MUST wear Face Coverings whilst in communal areas.

These can be removed once in the classroom setting, and within our warehouse as long as social distancing can be maintained. This is typically 2 metres, or 1 metre where the room can be ventilated adequately.

The evidence suggests that face coverings can help protect each other and reduce the spread of the disease from someone who is suffering from coronavirus, but not showing symptoms.

In the event that you have any of the common symptoms, you will not be able to attend training. In addition, we are also implementing a temperature screening, and having all candidates attending sign a declaration to confirm they do not have any Covid-19 symptoms.

You can do a self assessment to see if you have any Covid-19 symptoms using the below link.

https://111.nhs.uk/covid-19

COVID 19 – Cleaning the FLT Prior to use, and how to deal with waste for the cleaning process during the current pandemic.

Posted on April 2, 2020 by Harry Morrow

With training being key within the logistics and medical supplies industries, The British Industrial Truck Association (BITA) and Gov.uk have both given advice on Safe Cleaning Practices of Mechanical Handling Equipment (MHE) during the current pandemic we find ourselves in.

We have gone through both sets of information, and have outlined below the KEY aspects relevent (this is not way takes away from the rest of the information provided, all of which can be found on the links provided at the bottom of each section.)

Remember, information provided by the equipment manufacturer takes precedence over any other advise given on this website, either BITA or Gov.uk website, or any other documents made available by either HL Training, BITA or Gov.uk.

The British Industrial Truck Association (BITA)

The following advice is provided for materials handling equipment in regular use where there is no formal identification of contamination by the coronavirus.

Examples of surfaces that should be wiped clean

Before applying cleaning products always refer to the truck’s operator’s manual.
• Steering Wheel
• Control Switches & Levers
• Touch sensitive display screens
• Grab handles
• Seat belts
• Dashboards & shared chassis areas
• Floor mats
• Access covers, e.g. battery change, fuel cap

Fork Lift Trucks; other surfaces
Unless a specific risk has been identified, special cleaning measures for surfaces which are not normally touched more frequently than every 72 hours are not required.

Waste
Any waste generated as a result of any cleaning process should be disposed of in contaminated waste, and should be sealed in a plastic bag, which is subsequently sealed in another plastic bag.

This is to be stored away from normal waste. See details from Public Health England to the right, for more information on storage etc.

To read in full, click here.

We would like to thank both BITA and Public Health England for their advice on these matters, and would urge everyone operating MHE during these times to stick firmly to their advise – along with the additional advise of keeping social distancing in place whilst operating within your working environment.

Remember, where service critical training is required, we have instructors ready and available.

For a quote or more information on how we can deliver training in these testing times, email [email protected] or call 0117 9525625 opt 1.

Public Health England (Gov.uk)

Cleaning and disinfection

All surfaces that the symptomatic person has come into contact with must be cleaned and disinfected, including:

Use disposable cloths or paper roll and disposable mop heads, to clean all hard surfaces, floors, chairs, door handles and sanitary fittings, following one of the options below:

• use either a combined detergent disinfectant solution at a dilution of 1,000 parts per million available chlorine

• a household detergent followed by disinfection (1000 ppm av.cl.). Follow manufacturer’s instructions for dilution, application and contact times for all detergents and disinfectants

• if an alternative disinfectant is used within the organisation, this should be checked and ensure that it is effective against enveloped viruses

Avoid creating splashes and spray when cleaning.

Any cloths and mop heads used must be disposed of and should be put into waste bags as outlined below.

Waste

Waste from possible cases and cleaning of areas where possible cases have been (including disposable cloths and tissues):

1. Should be put in a plastic rubbish bag and tied when full.

2. The plastic bag should then be placed in a second bin bag and tied.

3. It should be put in a suitable and secure place and marked for storage until the individual’s test results are known.

Waste should be stored safely and kept away from children. You should not put your waste in communal waste areas until negative test results are known or the waste has been stored for at least 72 hours.

• if the individual tests negative, this can be put in with the normal waste

• if the individual tests positive, then store it for at least 72 hours and put in with the normal waste

If storage for at least 72 hours is not appropriate, arrange for collection as a Category B infectious waste either by your local waste collection authority if they currently collect your waste or otherwise by a specialist clinical waste contractor. They will supply you with orange clinical waste bags for you to place your bags into so the waste can be sent for appropriate treatment.

To read in full, click here.

COVID-19 Lift Truck Training : HL Training Statement

Posted on March 27, 2020 by Harry Morrow

After a lengthy wait from our accrediting bodies, two worked together to get the answers required within the Lift Truck Training Industry. Adam Smith of AITT, and Nick Welch of RTITB put their heads together and managed to get a response from the HSE regarding advice for training within the current COVID-19 epidemic.

Firstly, we would like to thank them for their time and effort in getting this statement, and their own comments. Additionally, we would like to outline what has been discussed, and what the statement means for Lift Truck Training in the UK currently.

Please see the statement in FULL, by clicking here.

***IMPORTANT NOTE*** All below quoted elements are from the document linked above.

Existing Trained Staff

As training certificate do NOT have an expiry date, “it may be reasonable and practicable to extend
the validity of current certificates by up to 3 months.”

If you do so “they should be able to demonstrate that they are meeting their legal duty to monitor and supervise lift truck drivers to ensuire that they continue to operate safely.”

Training of new staff

It may be required within businesses where existing workers roles have changed, or new workers have been employed to keep up with demand “the duty remains to ensure that staff are trained and competent to operate any industrial lift
truck equipment, and this includes driver training and the employer must be able to demonstrate
that the driver is trained and competent.”

On that basis, as long as training providers which “activities are critical to supporting key workers” and activities are adjusted to “follow Public Health England’s advice regarding good hygiene practices and separation distances,
and if relevant accommodate any site-specific rules to manage the risk of COVID-19 infection” – then training can proceed

Below we have the comments from the two influencers in getting a response, along with Vince J Hueston one of our Directors. Taking the above into account, if you are within a key industry and have training requirements that HL Training Services can assist with, please contact us on 0117 9255625 or email [email protected]

“Forklift operator training is required by law and employers have a legal obligation to ensure the safety of their staff. During this time, those who supply essential items such as food and medical resources are classed as critical workers, so it is extremely important that they receive appropriate training on the equipment they are required to use. “

Adam Smith, Managing Director of AITT

“Training for lift trucks must continue as it will help critical workers do their job safely and effectively.”

“Ideally training should be on a one-to-one basis, in line with government instructions to limit gatherings to no more than two people. Instructors and trainees should also keep two metres apart and follow all Public Health England guidance.”

Nick Welch, Technical Director at RTITB

“We are committed to delivering training to Critical Workers following HSE and Public Health England guidelines

For any companies who fit the criteria outlined by the HSE, we are here to help and have Instructors available by accredited by either AITT, RTITB or ITSSAR”

Vince J Hueston, Director at HL Training Services