Returns & Refunds Policy

If you want to return an item to us please call us on 0117 952 5625 to obtain a Returns Number, and details of how to return the item to us, before returning the item.

Returns postage for unwanted items are paid for by the consumer, however where where faulty items are being returned, we will reimburse postage charges.

Please ensure you only send back an item once you have received a valid returns number. Return the item to:

HL Training Services – {returns number here}
Unit 4A Barton Hill Trading Estate,
Herapath Street
Barton Hill

Returns Policy

HL Training Services carefully selects its products and suppliers to ensure all consumers will be happy with their purchase, however there may be times when you feel you need to return an item to us.

Our return’s policy is simple and the “no quibbles” guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you’ve had a change of heart, you can return it direct to us.

Please Note:

  • We are unable to refund returns postage where an item is being returned for a refund.
  • You will be responsible for the item/s until they reach us. For your own protection, we suggest you use a secure dispatch method, which requires a signature upon delivery, such as Royal Mail First Class (Recorded Delivery).
  • Any goods that we may receive faulty/damaged after being advised they are in a full resalable condition, will be looked into.
  • Refunds for items returned to us within the 14 days of receipt of your order shall be processed within 10 working days.

These terms do not affect your statutory rights.

Unwanted Item/s

There is no need to worry if you have had a change of heart with your purchase, just simply call our customer service team on 0117 952 5625 within 14 days of receipt for a full refund of goods. The costs of returning goods to us shall be borne by you.

Please note however, that all returned goods must be in a full un-used condition, unless the item(s) are faulty or defective.

Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required within 10 days.

Please be aware that you need to call our customer service before returning any unwanted or faulty items. In the scenario that this is not actioned, we shall not be able to process your return.


Frequently Asked Questions




Q) I purchased an item from your website, however, it has developed some type of fault. I know you have a 14 day policy. What shall I do?

A) If the item becomes faulty, please check the policy for that particular item.